We are Devata Pixel (“Company,” “we,” “us,” or “our”), a digital service provider based in Indonesia.
We operate the website https://devatapixel.net (the “Site”), along with any related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).
You can contact us by:
These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Devata Pixel, concerning your access to and use of the Services.
By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE PROHIBITED FROM USING OUR SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
We may update or modify these Legal Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Legal Terms periodically. Continued use of the Services after any changes constitutes your acceptance of the updated Terms.
The Services are intended for users who are at least 13 years old.
If you are under 18 years of age, you must have permission from and be supervised by a parent or legal guardian when using our Services.
We recommend that you save or print a copy of these Legal Terms for your records.
Devata Pixel provides website development, system development, and other digital services. Our services include design, development, maintenance, and other related digital solutions.
Our services are intended for users within Indonesia. If you access our services from outside Indonesia, you are responsible for compliance with your local laws and regulations.
All content provided in our services, including but not limited to:
are owned by Devata Pixel or licensed to us.
For clients:By using our services, you represent and warrant that:
We accept payments through:
Terms:
You may not use our services for:
We may use third-party services such as:
We are not responsible for any disruptions or issues caused by third-party services.
We reserve the right to:
We respect your privacy. Client data will only be used for:
We reserve the right to terminate services if:
We may update or modify these Terms at any time without prior notice.
These Terms shall be governed by and interpreted in accordance with the laws of Indonesia.
Our services are provided on an “as-is” basis.
We do not guarantee:
Devata Pixel shall not be liable for:
If you have any questions regarding these Terms, please contact:
Devata Pixel
Email: design@devatapixel.net
Website: https://devatapixel.net
1.1. Devata Pixel provides website maintenance and service which includes:
Updating CMS, plugins, themes, or frameworks.
Bug fixing and error resolution.
Website performance optimization (speed, security, basic SEO).
Regular backups and data recovery (in case of system failure).
Technical support according to the selected service package.
1.2. Services do not include:
Major design changes (full redesign).
Development of new features beyond the initial scope.
Content creation or uploading (text, images, videos).
Issues caused by third-party hosting providers without Devata Pixel’s access.
Provide full access (admin/hosting/FTP/database) required for maintenance.
Supply necessary content, data, or files for fixes when requested.
Make timely payments according to the agreed terms.
Avoid making unilateral changes to the website during the maintenance period without prior confirmation with Devata Pixel.
Perform maintenance according to professional standards and agreed schedules.
Maintain confidentiality of all client data.
Provide regular reports regarding website status and maintenance activities.
Provide time estimates for complex repairs or troubleshooting.
Maintenance period is based on the service package (monthly/annual).
Technical responses will be provided within 24 hours after a report is received.
Resolution times depend on the severity and complexity of the issue.
Devata Pixel shall not be held liable for website issues caused by:
Unauthorized access (hacking) beyond Devata Pixel’s control.
Failures on third-party hosting providers.
Direct changes made by the client without notification.
Devata Pixel’s responsibility is limited to the scope defined in the selected maintenance package.
Maintenance fees are determined by the selected package.
Payments must be made at the beginning of the service period.
Services will be automatically suspended if payment is not received within 7 days of the due date.
Clients may terminate the service at any time with a written notice at least 14 days in advance.
Devata Pixel reserves the right to terminate the service if the client violates these regulations or fails to make payment.
Devata Pixel reserves the right to amend these regulations at any time.
Any changes will be communicated via email or published on the official website www.devatapixel.net.
These regulations are governed by the laws of the Republic of Indonesia.
Any disputes shall first be resolved amicably. If unresolved, disputes will be settled under applicable legal procedures.
If you have any questions, concerns, or requests regarding this Maintenance and Services Regulation, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
1.1. All content uploaded or placed on the client’s website, including but not limited to text, images, videos, audio, documents, and other digital elements, is the sole responsibility of the client.
1.2. The client must ensure that all content:
Does not violate the laws of the Republic of Indonesia or international laws.
Does not infringe copyrights, trademarks, or any third-party intellectual property rights.
Does not contain discriminatory, pornographic, gambling-related, hate speech, or any prohibited material.
Does not include malware, viruses, or harmful programs that may damage systems.
2.1. Devata Pixel acts solely as a technical service provider (web design, development, maintenance) and is not responsible for the content placed on the client’s website.
2.2. Devata Pixel reserves the right to refuse or remove any content that clearly violates the law or poses potential harm to the company.
2.3. Any legal claims or disputes arising from website content shall remain the sole responsibility of the client.
If you have any questions, concerns, or requests regarding this Content Responsibility, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
Last updated December 31, 2019
All sales are final and no refunds will be issued once a project has commenced.
Devata Pixel does not provide refunds for services that have already been initiated or delivered. This is because all website development, domain registration, and related digital services are processed and customized according to each client’s request.
Therefore, clients are responsible for ensuring that all details, including domain names, project specifications, and design requirements, are accurate before confirming the order.
In the event that Devata Pixel is unable to continue or complete the project due to internal reasons, a partial or full refund may be issued at our sole discretion.
If you have any questions regarding our refund policy, please contact us at:
Devata Pixel
Email: design@devatapixel.net
WhatsApp: +62881027495318
Website: https://devatapixel.net
Cookies are small text files stored on your device when you visit a website. They help us provide a better user experience by remembering preferences, analyzing visitor behavior, and improving security and functionality.
Essential Cookies
Necessary for the proper functioning of the website (e.g., page navigation, secure access).
Analytics/Performance Cookies
Help us understand how visitors interact with the site (e.g., via Google Analytics) to improve performance and content.
Functional Cookies
Remember user preferences (such as language or location) for a more personalized experience.
Advertising/Targeting Cookies
Used to deliver relevant ads both on our website and third-party platforms.
The information collected via cookies may be used to:
Analyze traffic and usage trends
Personalize user experiences
Enhance security and prevent misuse
By using www.devatapixel.net, you consent to the use of cookies in accordance with this Cookie Policy.
You may adjust or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality and your browsing experience.
Devata Pixel reserves the right to update this Cookie Policy from time to time. Any changes will be published on our official website.
If you have any questions, concerns, or requests regarding this Cookie Policy, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
All information provided on the Devata Pixel website is for general and informational purposes only. While we strive to keep the information accurate and up-to-date, Devata Pixel makes no representations or warranties of any kind regarding the completeness, accuracy, reliability, or availability of the information, products, or services contained on this website.
Any action taken based on the information from this website is strictly at the user’s own risk. Devata Pixel shall not be liable for any loss or damage of any kind, whether direct or indirect, arising from the use of our website or services.
This website may contain links to third-party websites. Devata Pixel has no control over the content, policies, or practices of such external sites and shall not be held responsible for any content or services offered by third parties.
Devata Pixel endeavors to provide services according to professional standards. However, we do not guarantee specific outcomes from the use of our services (e.g., SEO rankings, traffic growth, or sales conversions), as many factors are beyond our control.
Devata Pixel reserves the right to update or modify this Disclaimer Policy at any time. Updates will be published on the official website www.devatapixel.net.
If you have any questions, concerns, or requests regarding this Disclaimer Policy, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
1.1. All materials provided by the client, including but not limited to text, images, logos, videos, documents, and other content delivered to Devata Pixel for website development, remain the property and full rights of the client.
1.2. The client is responsible for ensuring that all provided materials do not infringe any copyrights, trademarks, or third-party rights.
2.1. All codes, designs, frameworks, plugins, modules, and internal tools developed or used by Devata Pixel during the website development process are the intellectual property of Devata Pixel, unless otherwise agreed in writing.
2.2. The client receives a full usage license of the final website deliverables once all payment obligations have been fulfilled.
2.3. The client may not sell, redistribute, or claim ownership of Devata Pixel’s internal source codes, frameworks, or tools outside of the agreed scope.
3.1. Upon full payment, the client obtains full ownership rights over the final website deliverables (design, layout, content, and agreed functionalities).
3.2. Devata Pixel reserves the right to showcase the final work (website, design, features) as part of its portfolio and promotional materials, unless restricted by a Non-Disclosure Agreement (NDA).
If you have any questions, concerns, or requests regarding this Intellectual Property Rights, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
This agreement outlines the Service Level Agreement (SLA) between Devata Pixel and the Client regarding technical support, maintenance, and after-sales services.
2.1. SLA covers the following services:
Website maintenance (updates & patches).
Bug and error fixing.
Technical support via email, chat, or ticket system.
Data backup & recovery (if included in package).
Basic security monitoring (security checks & patch updates).
2.2. SLA does not cover:
Major design changes (full redesign).
Development of new features beyond the agreed scope.
Content creation or upload managed directly by the client.
Issues caused by third-party hosting providers without Devata Pixel’s access.
Initial response: within 24 working hours.
Minor bug fixes (e.g., UI error, broken link): 1–3 working days.
Major bug fixes (e.g., core functionality issues): 3–7 working days, depending on complexity.
Emergency issues (website down): highest priority, response within 4 working hours.
Technical support is available: Monday – Friday, 09:00 – 17:00 WITA.
Requests made outside service hours will be processed on the next working day.
Provide necessary access (admin/hosting/FTP/database).
Provide required data or information for issue resolution.
Comply with service regulations and make timely payments.
Deliver services according to professional standards.
Maintain client data confidentiality.
Provide regular reports on website status (if included in the package).
If Devata Pixel consistently fails to meet SLA commitments, the client is entitled to request compensation in the form of extended maintenance service or fee adjustments, subject to mutual agreement.
If you have any questions, concerns, or requests regarding this Service Level Agreement (SLA), please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
This Acceptable Use Policy (AUP) defines the rules for using services, products, and websites developed or managed by Devata Pixel, ensuring they are not used for illegal or harmful activities.
Clients or users are strictly prohibited from using Devata Pixel’s services or websites for:
Uploading, storing, or distributing illegal content, including but not limited to pornography, gambling, hate speech, discrimination, or content violating applicable laws.
Infringing third-party intellectual property rights (copyrights, trademarks, patents, trade secrets).
Spamming, phishing, fraud, or distribution of malware/viruses.
Hacking, brute force attacks, DDoS, or any attempt to disrupt system functionality.
Engaging in criminal activities or violating the laws of the Republic of Indonesia or applicable international laws.
Clients must ensure that all activities and content on their websites comply with applicable laws and regulations.
Clients are fully responsible for any damages, claims, or legal consequences arising from violations of this AUP.
Devata Pixel reserves the right to suspend, restrict access, or remove any website content that violates this AUP without prior notice.
Devata Pixel reserves the right to report illegal activities to the relevant authorities when necessary.
Devata Pixel may amend this AUP at any time. Any updates will be communicated via official email or published on the official website www.devatapixel.net.
If you have any questions, concerns, or requests regarding this Acceptable Use Policy (AUP), please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
This Data Protection Policy aims to safeguard the privacy and personal data of Devata Pixel’s users, clients, and business partners. We are committed to ensuring that all data collected, stored, and processed is handled securely and in compliance with applicable laws, including Indonesia Data Protection Law, GDPR (General Data Protection Regulation), and CCPA (California Consumer Privacy Act).
We may collect the following personal data:
Name, email address, and phone number
Company or organization details
Payment or transaction data (if applicable)
Technical data (IP address, browser, device, cookies)
Data may be used for:
Providing web design & development services
Customer support and communication
Website performance and security analysis
Legal or contractual compliance
Personal data is stored on secure servers with encryption and restricted access.
Data is retained only as long as necessary for service delivery or legal compliance.
Security measures (firewalls, SSL, encryption) are in place to prevent unauthorized access, loss, or breaches.
Devata Pixel does not sell personal data. However, data may be shared with trusted third parties (such as hosting providers, payment gateways, or analytics services) strictly for operational purposes.
Users have the right to:
Access, update, or correct their personal data
Request deletion of data (“Right to be Forgotten”)
Opt-out of marketing communications
Withdraw consent at any time
Devata Pixel ensures compliance with GDPR (Europe), CCPA (California), and Indonesia’s data protection laws.
This policy may be updated periodically. The latest version will always be published on our website.
If you have any questions, concerns, or requests regarding this Data Protection Policy, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
If you have any questions, concerns, or requests regarding this Terms & Conditions, please contact us at:
📧 Email: design@devatapixel.net
🌐 Website: www.devatapixel.net
