Terms of Service

Welcome to Devata Pixel (operated under PT Devata Kreasi Bangsa). By accessing our website at devatapixel.net or ordering our services, you agree to be bound by the following Terms of Service.

1. Scope of Digital Services & Expertise

Devata Pixel provides comprehensive digital solutions specifically engineered for the hospitality industry (hotels, villas, resorts, and restaurants), including:

• Hospitality Web Development: Cinematic UI/UX design, Core Web Vitals optimization, and lightning-fast performance architecture.
• Getsroom Smart Booking Engine: Standalone web-based room reservation systems featuring zero commission per transaction.
• iCal Calendar Synchronization: Automated 2-way room availability and pricing integration with major OTAs (Airbnb, Booking.com, Agoda).
• Add-on Modules (F&B & Experiences): Restaurant menu and in-room dining ordering systems alongside activity add-ons (spa, tours, airport transfers).
• SEO Optimization & Digital Branding: Local Bali search engine strategy and advanced digital marketing execution.

2. Payment Terms

All transactions, project fees, and recurring annual/monthly subscriptions are subject to the following payment terms:

• Official Payment Channels: Payments must be processed through official PT Devata Kreasi Bangsa channels or verified third-party payment gateway partners (such as Xendit, PayPal, or official bank transfers listed on invoices).
• Project Payment Structure: Generally requires an initial down payment before work commences and full settlement prior to final deployment or going live.
• Subscription & Maintenance Fees: For recurring annual or monthly service bundles (such as website maintenance and booking engine licenses), payments must be settled on time to prevent service suspension.
• Refund Policy: Initial development fees or custom work allocated to team resources are strictly non-refundable once the development or deployment phase has begun.

3. 24/7 Technical Support Commitment

We recognize that the hospitality sector operates around the clock. Therefore, we maintain a dedicated support framework:

• System Uptime & Security: We monitor server stability and strive to maintain continuous operational availability.
• Emergency Ticket Response: For critical issues such as booking engine payment failures or iCal sync disruptions, our technical team stands ready to respond based on your service tier priority.
• Communication Channels: Clients can submit support tickets via our official email at design@devatapixel.net or via our operational WhatsApp contact.

4. Intellectual Property Rights

All custom design assets, proprietary source code frameworks developed by Devata Pixel, graphic elements, and layout structures remain the intellectual property of PT Devata Kreasi Bangsa until full project payment is completed by the client, after which the client receives full commercial usage rights for their property assets.

5. Limitation of Liability

Devata Pixel shall not be held liable for external service disruptions beyond our reasonable control, including global internet provider outages, third-party server disruptions (such as external OTA APIs or third-party payment gateway downtimes), or client-side account credential mismanagement.

6. Contact Us

If you have any further questions regarding these Terms of Service, please reach out to us at:

PT Devata Kreasi Bangsa (Devata Pixel)
Denpasar, Bali 80119, Indonesia
Email: design@devatapixel.net
WhatsApp / Phone: +62 8810 3765 9780