EN ID
Help Center

Frequently Asked Questions

Find complete answers regarding our hospitality digital services, zero-commission booking engine, calendar synchronization, payment policies, and technical support commitments.

1. What core services does Devata Pixel provide?

Devata Pixel is a digital agency tailored for the hospitality industry (hotels, villas, resorts, and restaurants). Our services include high-performance hospitality website development, zero-commission smart booking engines, 2-way iCal OTA availability synchronization, F&B and experience ordering modules, and targeted local SEO strategies.

2. How does the zero-commission booking engine work?

Our booking engine enables guests to reserve rooms directly on your property website with zero commission taken per transaction. This allows your property to save 15% to 25% on third-party OTA fees while retaining 100% ownership of guest data.

3. Does iCal synchronization effectively prevent double bookings?

Yes. Our smart calendar system integrates automatically and in real-time with major OTA platforms (such as Airbnb, Booking.com, and Agoda) via 2-way iCal links. Whenever a reservation is made, room availability and pricing update instantly across all connected channels.

4. What payment methods are accepted for projects or services?

Payments can be securely processed through official PT Devata Kreasi Bangsa channels, official bank transfers listed on invoices, or verified third-party payment gateway partners such as Xendit and PayPal.

5. Do you provide 24/7 technical support?

Yes, we recognize that the hospitality sector operates around the clock. We maintain a dedicated support framework, monitor server uptime, and handle emergency priority tickets to ensure your digital property operations run smoothly without interruption.

Still have questions?

Our team of experts is ready to help discuss your property digital needs.

Contact Us Now